Frequently Asked Questions
Everything you need to know about simplifying your digital life.
What is a 'dumb' phone and why should I switch?
A dumb phone, or feature phone, focuses on essential functions like calling and texting. Switching helps reduce screen time, increases privacy, and allows you to be more present in your daily life without the distractions of social media and endless notifications.
Will these devices work with my current carrier?
Most of our devices are GSM unlocked. However, network compatibility varies by model and region. We recommend checking the specific LTE bands listed on the product page or contacting your service provider to ensure compatibility with their network.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days, while international shipping times vary based on the destination and customs processing.
What is your return policy?
We offer a 14-day return policy for devices in their original, unopened packaging. If the device has been opened or used, a restocking fee may apply. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
Do these phones support apps like WhatsApp or Spotify?
It depends on the operating system. Devices running KaiOS or modified versions of Android may support limited apps, while basic feature phones do not. Please refer to the product specifications for a list of supported applications.
Are the devices covered by a warranty?
Yes, all new devices come with a standard 1-year manufacturer warranty that covers hardware defects. This does not include accidental damage, water damage, or issues caused by unauthorized software modifications.